Customer Comments

“It’s What Our Customers
Say, That Matters!”

Dan Potter President, DuPage Radon Contractors

You guys did a GREAT job!
Would definitely
recommend you to others.
Thanks again.

Deanna, Lombard Il

All Surveys, Not Just the Good Ones

“Very nice employees.” Lily D., Bloomingdale, IL

“Service was great. Both employees were pleasant and efficient. The installation was finished when we were told it would be and it has corrected the radon problem.” Rose & Charles S., Aurora, IL

“We were very happy with your service. We like that your company stands behind their work to fix things until they are right. Price was reasonable as well.” Brad T., Sandwich, IL

“Dave and Larry did a great job installing our mitigation system and new sump pump. They were friendly, informative, and professional throughout the entire process. They explained both systems’ operation and answered all our questions. Afterward, the work location was cleaned up nicely. Excellent job.” Sarah & Trent K., Plainfield, IL

“I’m very happy with the results. Thanks!” Mark M., Aurora, Il

“Rubenn & Larry did an excellent job. They were knowledgeable and performed their work quickly and efficiently while providing me with an education. I would recommend your company to anyone based on the performance of these two men.” Ron M. Batavia, Il

“Installation was good. They explained various factors as it progressed and they were finished under the time estimate. Results from the test were excellent.” Richard W., Aurora, Il

“I was very happy with your service. Yes, your employees did a great job and were very friendly. Don’t know what you could have done better. I was very pleased with the employees I talked to and the installers. I have recommended your company to several people because of the outstanding job done.” Sandy T., Lemont, Il

“ I would HIGHLY recommend the service.” Jeff G. Lombard, Il

“I was impressed with the professional manner in which our job was done. They real worked as a team. The work was also done very quickly and they did not stop until the job was done. All were also very friendly and personable. Very satisfied customer.” Vince H. Bartlett, Il

“Starting with Jim @DuPage Radon, the whole experience with the company has been fantastic. They explained everything in great detail. Rubenn and Larry, the technicians who installed our unit, were meticulous and thorough in their work.”Ravi T. Oakbrook, Il

“It is done!!!! And it looks much better than I even hoped it would. Your pros were pros. Far less disruptive than I expected. Very polite and efficient. It is a relief to have this over with. I wish I knew how painless it would be. Thanks again.” Marty K., Elgin

“Friendly, courteous, clean workers. Job done quickly in an organized manner.”

“Everything went fine. The employees were on time and courteous. The work done was as described during the estimate. My basement is no longer musty and the radon levels are negligible.”Chuck K., Aurora, Il (0.3 pCi/L

“Guys did a great job. Hard workers. Left no mess to clean up – Really great results. Would recommend you to others.”Robert E., Naperville, Il (0.8 pCi/L)

“Explain everything & set up with minimal disruption .”

You guys did a fabulous job. Thanks.”Rodolfo V., Roselle, Il (0.3 pCi/L)

“Communicated well, showed me what they were doing. Careful treatment of the house exterior – floors etc.

Very happy the way your crews handled themselves.”Rodolfo V., Roselle, Il (0.3 pCi/L)

“You guys did a GREAT job! Would definitely recommend you to others. Thanks again.”Deanna B., Lombard, Il

“David & Larry did a great job on the installation. They were curtious & helpful. David explained the process well to me.”Len S., Lisle, Il

“All of the employees that we worked with were very pleasant and professional. They explained the work hat was to be done. They did what they said they were going to do and cleaned up when they were done. This was a very pleasant experience.”Patrice K., Lisle, Il

“Very happy with the service. Post test 0.7 (Base.) & 1.0 (Family Room)James Weinberg, Ryan James Homes LLC, Darien, Il

“Very pleased”Gloria H., Glen Ellyn, IL

“Your employees did a great job. Answered all our questions. Were very neat and left house very clean. Very happy with installation.”Lucille C., Montgomery, IL (0.7 pCi/L)

“Crew was highly professional and competent. DRC obviously has much experience in serving the type of needs I had.”Ben W. Naperville IL (0.5 pCi/L)

“Rubenn did a very professional and thourogh job on my house. I’ve yet to have a company come in & spend as much time making sure everything was correct and that it was explained properly to me. Very happy thus far.”Dana H., Montgomery, Il

“Dan and Larry provided great service and clearly explained the procedure. Good work and I am satisfied.”Ginger E. Aurora, IL

“The guys who came out were very helpful, and courteous. They also discovered that the backup sump, not the newly installed primary, was doing the job and adjusted the floats to make the primary – primary.”Rob D., Naperville, IL (0.3 pCi/L)

“Ruben, Chris & Larry were very polite and professional. They did an excellent job & explained the system & how to monitor it. We are very pleased with the results & would recommend your fir above all others.”Larry M., La Grange (0.3 pCi/L)

“FYI- I don’t know if you heard or not, but the radon test came back at .6 and .8. Great job! Just wish when we lived there we would have known the levels were so high and we would have called you earlier. Thank You!”Jeni A., Elmhurst, Il (0.6 & 0.8 pCi/L)

“Larry was extremely professional. He answered all questions and was neat, clean and Thorough.  The company was helpful in the testing recommendations also.   All is great!”Mary W., Wheaton, Il(0.6 pCI/L)

“Rubenn and Steve were so courteous.  The work they did was neat & professional. They were great problem solvers when determining layout. Great work!”Tom T Indian Head Park, Il

“You did a great job. I was impressed at how efficient you were & how nice it looked.  Cleaned up great! Results were great too (0.2 & 0.3)!  -Can’t improve perfection. ”Kitty B., Naperville, Il ( 0.2 & 0.3 pCi/L)

“Rubenn did a great job – Very professional, courteous.  Job looks neat and clean!”Helen S., Lisle, Il

“Everyone was on time. Estimator provided though explanation. Installation techs were courteous, the cleaned up work are well. Quickly adjusted to job site changes.

What can improve? The location identified by the estimator for the fan box would not work, there was insufficient space. It had to be located around the corner of the house. This required the removal of an old satellite dish. If no for this I would have rated you a 5.  ”Mike Z., Bolingbrook, Il
( 0.3 & 0.5 pCi/L) 32604

“Neat Install   Tech’s very informative and personable”John S., Naperville, Il

“Managed to fit into a confined space very well. Rubenn was courteous helpful, knowledgeable and neat. No mess was left for me to clean up! ”Karen C., Saint Charles, Il

“His introduction, worked hard and cleaned up well. He then explained the system and how it works.  Great Job!”Suzie S., Lisle, Il

“Completed the job in one day.  Indicated exactly the kind of work that would be done.  Very professional all the way around.”Tim T. Joliet, Il

“Completed the job in one day.  Indicated exactly the kind of work that would be done.  Very professional all the way around.”Tim T. Joliet, Il

“Excellent, neat and professional.  Ben was very polite. Great job!  Highly recommended. ”Nicolas P., Naperville, Il

“Courteous, though, neat.”

What can we do to improve?   Start earlier & finish earlier.  Do shopping ahead of time.  We did not have 2 people on the job until 11 AM.  It was Friday & I was nervous they would not finish that day.  They did by 6PM. ”Anonymous

“Clean installation.”Michael R., Downers Grove, Il

“Dave was very efficient. He was very patient & answered the my questions about what he was doing.”Mitchell R., Lombard, Il

“Nice, clean, professional install. ”Gary S., Bloomingdale, Il

“Courteous. Hard & steady working. Good explanations. ”Edwin & Dorothy R., Naperville, Il

“The techs were on time and very professional. Explained the system in and outside. Made sure they protected my home. ”Anonymous

“Very pleasant, cleaned up, very quick for only 1 person when I was told 2.  Most impressed how unit was placed in comparison to what I originally was told.  Totally out of sight for new owners.  Everything about quoting to lead time to finished job, very satisfied and very professional. You should go into remodeling. LOL.”Cathy F., Bartlett, Il( 0.2 pCi/L)

“Rubenn was very thorough and explained all the work and some options we could choose for the mitigation.  Rubenn was very pleasant and considerate of all our questions.  We are extremely satisfied!  Thank You!” Virginia R., Wheaton, Il

“Overall good job”

What can we improve?  Be on time.

Note: DuPage Radon has made operational changes and the on-time rate is now over 97%. Nina D., Addison, Il  31921

“Everyone that came did a great job and worked very hard. They were really nice and left everything clean.  Great experience.”Kristen K., Oakbrook, Il 1.0 ( pCi/L)

“Timely efficient, explained the system and how everything worked.”Jen S., Wheaton, Il

“Anita, please tell Ed and Dave that the system works great. Bloomingdale approved the install, the subsequent test showed a reading of 0.5… was a 10,0 prior. Hopefully, that’s the last we hear of this project. Thanks, for your help.Michael D. Bloomingdale, Il ( 0.5 pCi/L)

“Quick, friendly, knowledgeable.”Chris P., Elmhurst,, Il (Under 1.5 pCi/L)

“Larry was my installer for the mitigation system. He did a great job. My overall experience was a 4.5. He was on time, was very neat with his work and answered all my questions. I would have liked 2 installers as it took 8 hours but he had explained his partner had an injury. Ed gets a 4.5 rating as he helped me start the project. (Only God gets a perfect score of 5!). ”
Carol H., St. Charles, Il

What can we improve?  “Learn how to cut carpet.  Made a mess of it.  Cut it to far and very jaged.”

Note: DuPage Radon has made operational changes to enable better carpet cutting, when needed.  It is unusual that we need to pierce carpet. Anonymous

“Clean up after themselves, the box is in a great location & looks good. ”Jennifer M., Downers Grove, Il

“Rubenn was very neat and took care in our home. Installation went well and Rubenn took time to discuss placement of fan & pipe vent outside to make it as inconspicuous as possible which we appreciated. End result looks & works great. Radon levels went from 7.0 pCi/L to 0.8 pCi/L when I tested later.
I can’t think of anything you can do better. Someone answering the phone who can answer my questions, quick installation time and a great installation with great results. Thanks.”Denise M., Wheaton, Il (0.8 pCi/L)

“You guys did a GREAT job!
Would definitely recommend you to others.
Thanks again.”Deanna B., Lombard, Il

“What nice professionals. Thank you for everyone that was involved. ”Gail N., Naperville, Il

“Courteous Service, explained everything, cleaned up everything.”David F., Plainfield, Il

“On time, Courteous, Fast.”Chad S., Rolling Meadows, Il

“Rubenn and Ed could explain the radon system very well. Bothe were well mannered and very nice to us. They were a pleasure to have in our home. Anita in the office was very professional also. Everyone did what they were trained to do! Good job!”Doug D, Bartlett, Il

“Your Guys were Great! Install was perfect” Bud K., Medinah, Il (0.9 & 0.3 pCi/L)

What we did well? “Communication ” Scott M., Geneva, Il

“Work fast. Good people.” Tom G., Warrenville, Il

“Eric & Jason were very courteous and helpful. The job was done quickly & they cleaned everything up.
What can we improve? After talking to several friends, I realized I paid way too much. So I probably won’t recommend anyone, but the levels are way down, so I’m ok.” Marlis S. Lombard, Il 34547

“Very efficient!” Kelly C., Naperville, Il

“The work was done in a 4 hour period. The techs were very cooperative.” Joel R., Naperville, Il

“Larry & Dave were professional, efficient, thorough & friendly. Thank You. Continue this level of service.” Rudi H., Geneva, Il

“Very professional and knowledgeable. Rubenn was great. ” Cheryl C., Bolingbrook, Il

“Dave communicated with us every step of the way and was determined to get the job done right. He seemed just as vested in us passing as we are! ”
What can we improve? “Make sure techs scheduled on the job stay the entire time. Jason left unexpectedly on Thursday and never returned. That caused Dave to stay until 9 PM on Thursday and return fr ½ day on Friday. Anonymous

“Easy to set up appointment. Thank you.” Jennifer C., Bartlett, Il

“Everything went well. Left basement clean.” Jack K., Naperville, Il

“Quality installation & courteous service.” What can we improve? “Nothing- Great job!” Anonymous

“They explained everything thoroughly. Cleaned up after themselves. Very professional & friendly. ” Don L., Naperville, Il

“They were prompt, efficient, careful in covering traffic areas. Very knowledgeable in explaining installation and operation of the device. They worked constantly!!” Victor R., Bloomingdale, Il

“I thought the techs did a wonderful job. Eric even went over & beyond to perform a water test on our sump pump to determine if it was properly working. Nice work!” Aaron & Teleka J., Naperville, Il ( 0.3 pCi/L)

“Left the house clean. *Quick response*” Nina C., Lockport, Il( 0.9 pCi/L)

“Radon mitigation brought radon levels down to 0.5 from 16.3 at my house” Warren K., Mokena, Il ( 0.5 pCi/L)

“Professionally done.”
What can we improve? “Do not like the somewhat sticky substance on extra side of the floor crack that was sealed/ filled. ” Anand S., Naperville, Il ( 1.1 & 0.8 pCi/L) 34553

“Wonderful salesman and workers.” Teresa W., Homer Glen, Il

“What did we do well? : Everything” Zaharoula R., Wheaton, Il

“Friendly & professional service! Thank you!” Kelly D., Bartlett, Il

“Ruebenn was very helpful. Worked with me to determine the best location for the vent pipe on the outside unit.” Anonymous

“The techs worked cooperatively to get the job done quickly and neatly. They asked the owner about the preferred placement of components and power connection. They cut the trim rings they had to fit the larger diameter pipe fittings to make the job finished look better” Paul & Gloria B., Roselle, Il

“Very clear explanation of procedure being done! Polite gentlemen!” Anonymous

“Communicative when needed and not when not needed. Worked hard & neat. Careful in garden. Explained plan devised to implement design before starting. Keep up the good work!!” Velu S., Naperville, Il

“Dave was very patient in explaining the work. He was very neat with his work leaving no mess. ” Janice & Scott T., Wheaton, Il

“The people you sent were great! Very nice & hard workers. Will use again!” Patricia D., Lisle, Il

“Clean, efficient.” Stacia M., Wheaton, Il

“You did a great job. I was impressed at how efficient you were & how nice it looked. Cleaned up great! Results were great too!” What can we improve? “Can’t improve perfection. ” Kitty B., Naperville, Il ( 0.4 & 0.3 pCi/L)

“Exceeded our expectations.” Melisa S., Carol Stream, Il

“Fast & efficient!” Jim V., Woodridge, Il

“Rubenn was very courteous and explained the process very well. We went outside with him so he could show us the work he did on the side of the house.” Kevin B., Woodridge, Il

“On time, pleasant, effective, neat installation!” Robert A., Bloomingdale, Il

“Professional, very patient and performed clean work. The techs worked as a team and got the job done as planned.” Mrugesh P., Oakbrook, Il

“From the first call to Anita to inquire on the system- estimator Mike, installer Dave, and also Shawn Swallow VP, each individual was professional and extremely helpful.”
What can we improve? “I’m not sure – You guys seem to be doing this right!
Excellent Wonderful experience working with D.R.C.. I would highly recommend to anyone. ”Susan V., Joliet, Il

“Contract workers arrived on time and were polite and explained procedure to my level of understanding and answered my question. Helped me solve problem they found that was not direct radon issue (drainage of water into sump pump cavity). Volunteered to react smoke test to demonstrate results for my benefit. Also, the guys cleaned up after themselves and left everything neat & tidy. Thank you. Can’t think of any improvements – hope the system works. ”Anonymous

“On time, explained the system well, high quality work.”Jean L., , Il

“Great job – arrived on time. Did a very clean & thorough job! Very courteous. ”Anonymous(1.5 pCi/L)

“The entire process was great! On time, clean, work completed as explained, and price was as quoted. And no pushy upselling! ”Jim R., Batavia, Il

“Very good installation, clean & courteous.”Mario P., Itasca, Il

“Just went around and did they were supposed to. Explained what they did when they finished. ”Shirley H., Lombard, Il

“The crew worked efficiently, was friendly and cleaned up. ”Ron & Ann R., Glen Ellyn, Il

“Communication, Timing.” What can we improve? “He was very smooth, honestly can’t think of anything.”Anonymous

“Arrived on time, explained what they were doing. Installation was neat. Explanation was good. Would recommend. ”Kevin C., Carol Stream, Il

“Estimator and technicians were professional. Work was complete as promised and the clean-up was appreciated. Retest showed average of 0.2. Scheduling was easy and timely. Thank You!”Anonymous
( 0.2 pCi/L)

“Excellent, neat and professional. Ben was very polite. Great job! Highly recommended. ”Nicolas P., Naperville, Il

“The installer was quiet and careful going in and out of the house multiple times. He was very thorough and conscientious. When we asked questions he answered them satisfactorily. The clean up was excellent.”Anonymous

“Guys did a great job. Hard workers. Left no mess to clean-up. Would recommend you to others.”Anonymous
(0.8 pCi/L)

“Courteous, though, neat.”
What can we do to improve? Start earlier & finish earlier. Do shopping ahead of time. We did not have 2 people on the job until 11 AM. It was Friday & I was nervous they would not finish that day. They did by 6PM.Anonymous

“The piping runs in the house are invisible. I especially liked the fact that Dave always checked with me first before doing any install.” “Great job, great customer service. ”Don B., Wheaton, Il

“Courteous, professional, thorough.”Yolanda G., Romeoville, Il


“Explained work prior to starting. Did excellent job on clean, install and removal of concrete and dust. Explained the gauges on the system and installed the system as designed.”Dale C., Wheaton, Il

“Great work. Kept house clean & neat. Very friendly. Good workers. Just keep up the good work!”Julie V., Aurora, Il

“Very personable, friendly. Explained everything very clearly. Consultation Appointment was great.”Dan L., Naperville, Il

“Showed up between the indicated time window. Was very courteous. Installation of unit / pipe / electrical look very nice. Cleaned up work area nicely. Retest result is 1.2, down from pre-installation value of 15.7. ”Gori C., Western Springs, Il 1.2 ( pCi/L)

“Very good! Guys were nice and informative.”Veronica L., Plainfield, Il



“Larry was neat and cleaned up after himself. Answered all of my questions very clearly and patiently. Thanks!”Anonymous




“Quick, efficient work, left the basement spotless. Honest: took off the charges for the extra SP (suction point) per promise. ”Annette M., Chicago, Il





“From the engineer who came out initially to measure for the install to Jason & Eric we were more than pleased with the professionalism & personable people you sent over. The installation was as described and Jason & Eric left the house cleaner than they found it.”Kathy & Joe K., Woodridge, Il

“Great – Thanks for calling & getting us in earlier.”Chip & Sherrie, Western Springs, Il

“Very pleasant representative, knowledgeable, prompt & courteous.”Barbara C., Woodridge, Il

“Very clean, very neat. Very courteous. Both are keepers. We don’t even have any cleanup. Really a nice job.” “Just keep doing what you are doing.” John & Marta O., Downers Grove, Il

“Rubenn & Jason were very professional, clean, conscientious of their job. Both good workers. Did great job. ” Donna G., Downers Grove, Il

“Very informative, professional & personable.”Allen D., Mokena, Il

“Did a fine job of installation under difficult circumstances.”Steve G., LaGrange, Il

“Courteous service. Explained everything, cleaned up everything.”David F., Plainfield, Il

What did We Do Well? “Everything! Guys came on April 5th, were very polite and professional – Would use them again. ”Don B., Geneva, Il

What did We Do Well? “Location of motor.” What can we Improve? “ Nothing at this time.”Mary & Mark W., Downers Grove, Il

“Communicate the installation process with the functionality of what they were doing.”William S., Woodridge, Il

“Completed job under adverse conditions. Clearly explained process”Jerry S. Wheaton, Il

“From the quote to finished work, very professional. Well done job. We are completely satisfied with your company Thank You. ”Mark & Kathy H., Elgin, Il

“Everything was great! Professional, on time, courteous, clean. Price was about average. Both Brendan & Rubenn were very good. ”Tom C., St. Charles, Il

“Both techs were very professional. They made sure to cover all carpeting leading to the basement. Also cleaned up after the installation – No mess or debri left.”Luis R., Cresthill, Il ( 2.0 & 2.3 pCi/L)

“Dave & Jay were very courteous & professional . They are excellent technicians & representatives of the company. ”Victor G., Wheaton, Il( Was 8, now 1.1 pCi/L)

“Arrived on time, very polite, used floor covers and left the area clean. Very efficient and effective. Nice job!!”Hoverth S., Batavia, Il

“Professional, friendly, efficient.”Mark & Kathy H. Wheaton, Il ( 1.1 pCi/L)

“Fast, super courteous & accommodating.”Julia R., Lisle, Il

“Very professional – Courtesy was important to them – timely and efficient. Dave and Jason are welcome anytime.”Diane & Greg H., Winfield , Il

“Radon levels cut in half. Rubenn is knowledgeable, works quickly and communicated well about options for pipe placement. The installation looks neat and as unobtrusive as possible. No improvement needed. ”Phil G., Forest Park, Il ( From 6.3 to 3.1 pCi/L)

“Pleasant installers. Quote guy very thorough. Detailed proposal.”Bob C., Downers Grove, Il (From 7.9 to 0.7 pCi/L)

“Exceptional communication, professional, and knowledgeable. Explained system installation as well as how it functions. ”Brad C., Naperville, Il

“Great communication, knowledgeable installers, detailed estimate. Basement radon levels are now 0.5 – 0.7 (outdoor levels) , great work! Guys worked around my conference call schedule, greatly appreciated!”

What can we improve? “No fee on credit card payments. Also, the second pipe ended up being a lot less work, but only $30 was taken off the total.”
Marcin S., Schaumburg, Il (0.5 & 0.7 pCi/L)

“Very pleased”
Gloria H., Glen Ellyn, IL


“From my initial contact with Anita in the office to the inspection with Brendan and installation with Ben, DRCI was superb! Both Brendan and Ben answered all my questions and Ben performed a top-notch installation. Thanks this time we are satisfied with the workmanship and professional attitude of your employees and see no shortcomings of your valuable service. P.S. We will pass your name onto others as our daughter in Carol Stream did for us.”Clement B., Winfield, Il

“On time. Installation well done and cleaned up. Dave took pride in his workmanship.”

What can we improve?“Confirm appointment 1-2 days before installation.” Dave H., Schaumburg, Il 35756

Note: Normal procedure is to call all installations the day before to confirm.

“The fellas took their time to discuss placement and how the system works. Very professional and easy to talk with.” Pam B., Glen Ellyn, Il 34202

“Gentlemen were courteous, friendly and were cautious about not letting our dogs out through an open fence. They explained everything and worked hard until it was complete.”Anonymous ( 0.7 pCi/L)

“Done quickly & clean”Sarah S., Wheaton, Il 35943

“In and out on schedule. No mess left behind. ”Jay W., Shorewood, Il ( 0.6 pCi/L) 35289

“Everything went great! Larry did an awesome job. Very neat as well & explained everything to me as things progressed during the installation. Great job! Thank you!” Dale K., Bartlett, Il 35874

“Professional, punctual, polite.”Erica H., Montgomery, Il (1.7 pCi/L) 35859

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